Hours Of Operation
We are here 7 am to 5 pm Monday through Friday for anything you may need. Roasting 5 days a week!
Shipping
We suggest that you only order coffee to last you up to 2 weeks, we find our coffee is best enjoyed 14 days from its roast date. If your order is placed before 2 pm on Monday – Friday it will be shipped out same day. Orders placed after 2 pm on Monday – Friday will be shipped out on the next business day.
We ship using USPS Priority Mail, and provide you a tracking number for your packages. USPS estimates their package arrival within 2-5 business days after the item is shipped. However this is not a guaranteed delivery time.
If your order is time sensitive and you want to make sure your coffee will arrive by a specific date, please contact us at 860-573-8804, and we will be happy to help you achieve your ship date.
Return Policy Coffee
We do not accept returns on coffee due to the perishable nature of coffee. However, we would like you to be satisfied with your purchase and are willing to resolve any problem that might arise. If you have any problems with your coffee, or if there is an error with your order, please contact us via our Contact Page. We will do our best to ensure you’re satisfied.
Return Policy Merchandise
We do not accept returns on merchandise that has been used. We will exchange your item if it is defective, or refund your payment if submitted within 20 days of your purchase. We will not refund shipping. Please contact us via our Contact page with your information and we will do our best to make sure you’re happy.
International Shipping
Sorry, we only ship in the USA.
White Flakes In Grounds
The white flakes that you see in your coffee ground are actually Pregamino. After the cherry that surrounds the coffee bean is removed, the bean is still enclosed by a thin, papery shell (like a peanut) that is called Pregamino or Parchment. The Pregamino is removed during the dry milling process. However, a small amount of Pregamino stays in the “fold” of the bean. When you grind the bean, that small strip of Pregamino will look like white flakes.