Shipping & Returns Policy

At Evolution Coffee Roasters LLC, we are dedicated to delivering exceptional coffee and a refined customer experience. The following policy outlines our shipping procedures and returns guidelines to ensure clarity, consistency, and confidence with every purchase.

Shipping Policy

Orders are typically processed and shipped within 1–3 business daysafter they are placed, excluding weekends and holidays.

For orders shipped using Standard Shipping, please allow 5–7 business days for delivery once your order has left our facility and has been accepted by the carrier. Delivery timelines may vary due to factors outside our control, including carrier delays or weather conditions.

We offer the following shipping rates within the contiguous United States:

• Free Shipping on orders totaling $50 or more (after discounts, promotions, and coupons are applied)
• A flat rate shipping fee of $6.95 for orders under $50

Shipping charges are calculated and displayed at checkout. Risk of loss and title for all products pass to the customer upon transfer to the shipping carrier.

Returns & Exchanges Policy

We take pride in the quality of our products and stand behind every order. If you are not fully satisfied, we are committed to resolving the matter promptly and professionally.

To initiate a return or exchange, please contact us at:
[email protected]

Please include:

• Your order number
• The product(s) in question
• The reason for your return or exchange request

All requests are reviewed and approved within no more than three (3) business days of receipt.

Coffee & Product Quality

Due to the perishable and artisanal nature of coffee, we encourage prompt review of your order upon delivery.

If you receive your coffee order (including green coffee beans) and are unsatisfied with its quality for any reason, you must contact us within seven (14) days of delivery to be eligible for a return or exchange.

Requests submitted beyond this timeframe may not be eligible for resolution.

Resolution Process

• Exchanges are preferred whenever possible to ensure you receive a product aligned with your expectations.
• Where an exchange is not feasible, an appropriate refund will be issued.
• Approved refunds will be returned to the original method of payment.

We are committed to making the process efficient, fair, and respectful of your time.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us promptly at
[email protected]
within 14 days of delivery. We will prioritize corrective action and provide instructions for resolution.

General Conditions

• Returned items may be subject to inspection prior to final approval.
• Shipping fees are non-refundable unless otherwise required by applicable law or due to an error on our part.
• Evolution Coffee Roasters LLC reserves the right to refuse returns that do not comply with this policy.

Contact:

For all shipping, return, or exchange inquiries, please contact:
[email protected]